Refund & Cancellation Policy

Membership

A membership is access to the tools. It is billed monthly from your signup date and renews until you cancel.

Cancel at any time from your account settings. Cancelling stops future billing immediately — your access continues until the end of your current paid billing period, and you are not charged again after that.

We do not refund partial months, unused access, or a billing period that has already started. When you cancel you simply are not charged again, so there is nothing to request a refund for.

Credits

A credit pays for AI that runs on Build & Launch AI's provider accounts instead of your own. While your membership is active the apps use your own keys and credits sit untouched; when it lapses, credits keep the apps working.

A call costs what the provider charged Build & Launch AI, plus a margin — nothing is rounded up to a whole cent. A call that fails is not charged. The credits reserved for it are released back to your balance.

Credits are spending power on this platform. They are not money, they cannot be exchanged for cash, and they cannot be transferred to another account.

Credits are bought once, not subscribed to, so there is nothing to cancel. Credits expire 12 months after the day they land. The batch closest to expiring is always spent first. Your balance, every batch you hold, and its expiry date are on your credits page.

Credits do not lock. If your membership lapses, credits you have already bought stay spendable until they run out or expire.

Unused credits are not refundable. That includes credits that expire unspent. Closing your own account ends its credits with it; like all credits, they are not refunded.

If we terminate an account for breaking the Acceptable Use Policy, any unused credits on it are forfeited — which is a consequence of the breach, not the same thing as closing your account yourself. See the Acceptable Use Policy for what that covers.

If a tool charged you for something that plainly did not work, tell us. We can put credits back, and we would rather do that than argue about it.

If you were charged in error

A duplicate charge, a charge after cancelling, a billing system fault — email support@buildnlaunchai.com and we will review it case by case. Every credit that has ever moved on your account is on your credits page, kept permanently, so a disagreement about credits can always be settled by looking.

How billing works with Creem

Creem is our merchant of record and processes all payments, so charges appear on your statement under their name rather than ours.

Refund requests go through us first — we run the service, and we can resolve almost everything faster directly. If you have a payment-specific issue we cannot resolve, such as a card charged incorrectly, you can escalate to Creem at support@creem.io.